How long will it take to receive my order?

We offer two shipping options, Standard Shipping: Free and takes up to a week and Express Shipping: Costs $8 and takes 3 days.

Do you offer international shipping?

We currently ship only to Mexico and to the lower 48 states of the US.

How long does a container of Pure Tribe Hydrate + Balance last?

The duration of a container of Pure Tribe Hydrate + Balance depends on the frequency of use. On average, a container should last approximately 30 days.

What should I do if my order is delayed?

Please reach out to our customer service at info@pure-tribe.com for any questions regarding your order and tracking information.

What is your return policy?

If you are not satisfied with our product purchased from www.pure-tribe.com or one of our authorized sellers, you may request a refund or replacement. Please note that Pure Tribe has a 30-Day Satisfaction Guarantee, which is not available for products purchased from unauthorized sellers.

What payment methods do you accept?

We accept PayPal and all major credit cards through the Stripe secured platform.

How subscriptions work?

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal. For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

Can I pause or cancel a subscription?

Yes. You can pause or cancel a subscription any time you want in the customer portal. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.