Shipping policy

When you place an order through our website, you agree to provide accurate and complete information. You are responsible for ensuring the accuracy of your order details, including the shipping address and payment information. We reserve the right to refuse or cancel any orders at our discretion.

Order Processing and Shipping

• Order Confirmation: After placing your order, you will receive an email confirmation. Please review your order details carefully. If you notice any errors, contact our customer service immediately.
• Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
• Shipping Methods: We offer various shipping methods to meet your needs. The available options and their estimated delivery times will be displayed during checkout.
• Shipping Costs: Shipping costs are calculated based on the weight of your order and the delivery method chosen. Any applicable shipping charges will be added to your order total and displayed at checkout.
• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the delivery status of your order.

Delivery Issues

• Incorrect Address: If you provide an incorrect shipping address and your package is returned to us, we will notify you and arrange for re-shipment. Additional shipping charges may apply.
• Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
• Delayed Shipments: We are not responsible for delays caused by the shipping carrier or unforeseen events. However, if your order is significantly delayed, please contact us, and we will assist you in tracking the status of your shipment.